Thaen H.

Terrible process. I've had 4 mortgages in my life and 2 refi's. Loandepot took far longer than any of the others. Rocket had me processed in 20 days. Loandepot has taken almost 4 months. There is nothing, strange or different on my loan. I have good credit, I responded to all requests the same day.

My rep was okay, but had to apologize for 3 months straight. There was always "some other department" that was causing delays.

It'll cost me a few thousand, but I intend to refi again ASAP. If new business is treated this way, how will I be treated if there were any problems later? I don't care to find out. Rocket and Better were both good companies.

I noticed a rather large rating discrepancy when comparing reviews by "mortgage review" websites to user reviews like Yelp. Yelp and similar sites all seem to score loandepot under a 3. Yet the reviews written by so called experts tend to be 4+.