Theresa k.

I found out my brother was in incentive care didn't look like he was going to make it, So my husband booked the next available flight out for me while I packed my bag, then we headed for the airport which was an hour away, on our way I rang virgin and explained I was running late and the lady said just tell the crew at the airport I had rung in and it should be ok. So when I got their I ran it and explained what I was told to the lady and she asked a man that was sitting just down from her and he just said no with no explanation he just didn't want to know. After my husband parked the car he came in I told him so he went up to pled with them and the guy said no she gave no reason ( no one asked for one). While I waited for my husband they made the first call to board. Because my husband was desperate to get me there he just paid for another ticket. I really think this company needs to teach there staff people skills. Because when I was told no I couldn't help but cry ans asked the guy why and he just put his head down and played on his phone.

I brought something through this company, and even though they are only the search engine, when a huge problem came up with the company that I purchased from, I contacted this site they were more than willing to help try and rectify the problem which totally blew me away. Because a lot of companies would have just said that is not there problem.
So thank you Skyscanner. I would recommend you to anyone.

I purchased 3 adults tickets $917.63 less than $306 per ticket just over a week ago, and found out I needed to change them and rang Bravofly to ask if they could do this,
They said they will get back to me after they contact the airlines via e-mail, when they did it was going to cost me $234 EUR + $336.26 AUD this consist of
Airline penalty: 153.00 EUR
- Fare adjustment: 81.00 EUR
- Administrative costs: 0.00 EUR
- Total cost of change: 234.00 EUR
This was more than the individual tickets? And it was to much for us.

I mentioned that I took the insurance No Problem out and this is what they came back with
We would like to inform you that the insurance will help for a change withount any extra fees that you pay to the travel agency ( Bravofly), yet there will be always a penalty that you pay to the airline company, in addition to the fare difference of the flight you will ask for compared to the original one.
Waste of money paying for that insurance.

So I rang them again which cost me money, and asked them about cancelling my tickets. This is what they came back,

Thank you for you e-mail,

We kindly inform you that, following your request of quotation of cancellation, we have sent you an email with the refundable amount offered by the airline.

In case you want to cancel the refund is as such:

- Credit card: 35.57 AUD ( 20 euro fee deducted)

- Voucher: 24.84 eur

Please note that the airline you chose offers a credit (net value of the change costs and possible fare or airport taxes increase) valid for any future bookings within one year from the date of your original booking. This option is only available if requested 24 hours prior to the departure of your original outbound flight.
We await your reply.
For any further inquiries, please do not hesitate to contact us.
Best Regards,
Fe? L? m?

35.57 AUD is all I'll get from $917.63 that's a $882.06 different, I can't understand why when my flights aren't till December so they have nearly 3 months notice.

I rang the airline and they told me the only penalties they have is $80 cancelation fee so
I asked,
Are you saying in the last e-mail that the airline is only refunding $35.57 AUD.
Or are we getting a full refund minus the cancelation fee of $80.
Can you please let us know so we can finalise our final decision.

They again came back with,

Thank you for your email. I checked and unfortunately there is this very little refund on the part of the airline. (only the airport tax is refundable)
You may check with them also, as I also find it unbelievable. But maybe they are handling tickets booked via an agency differently from tickets which were booked on their website.
I am sorry about the situation.
Best regards

E? R?

I'm really frustrated and soon to be under more pressure due to finding more flights. If anyone knows of what legal action I can take this would be much appreciated.