Theresa O.

This online company only cares about a sale and communication is very poor and customer service is pretty much nonexistent. After they make their sale there is little to no communication thereafter. Unanswered emails regarding my order. Was told by Kevin that lead time is 10-12 days plus 1 week for delivery, but it took 1.5 months to get the glass shower enclosure, One panel was delivered broken. Order was missing some hardware. Nearly impossible to get a hold of Kevin or Scott, the brothers/owners. They are essentially just in the sales business and don't manufacture the glass or hardware that they sell. They ordered my glass from a glass factory in TX and the hardware company from a company in CA. Their business address on there invoice in listed in Canada). No one picks up the phone. Emails are largely unanswered. I am getting the run around for the replacement on the broken glass panel delivered 1 month ago and the missing hardware. Every other email I sent during this process (3 months since sale date) is followed by the canned response, "your order should go out next week" with no follow through. Look elsewhere for glass.