Did not receive download right away. Had to chase them down for it. When it did come 3 days later, it was # 1 from UK.? #2 it came in. ISO format which MICROSOFT windows cannot open. They then persistently tried to remote access my computer. (OH I should trust them now?) Then they indicated that I needed to write this file to DVD, and then read the DVD to change. ISO to. EXE- which took a DVD rewrite program and WinRAR to achieve. I am fairly tech savvy, but this is ridiculous. Why not just send a CD? I spent 4 hours doing that, and then when I finally got there, their authentication code was invalid. How was Joe from support supposed to do that remotely? How would I ever get money back from UK if they accessed my bank accounts? I paid through Paypal. They would not refund my money-they told me to go to my bank and it would take 90 days. If you love torture, torment and massive frustration-use GetMSoffice.com.