Thomas D.

I purchased a number from Avoxi for a new business venture. I chose Avoxi because the site looked good, and I could not find any negative feedback about them online.

Set-up and installation were very quick within one hour, I tested the number, and all was to my satisfaction. I added the number to my website, social media and ordered custom business cards, mugs, pens and mouse pads with the new number featured.

I received a welcome e-mail from my account manager (Markus Vogt) and a welcome e-mail from the CEO (David Wise) - this seemed a nice touch.

Three days later, I received an e-mail saying my number had been disconnected and a refund issued. The reason stated was "unable to verify your business purpose of the number". At no point on the order was I asked what my business plans were, and there was no warning of disconnection. Totally unprofessional.

It's been two weeks now, I have e-mailed both the account manager and CEO multiple times. Complete silence, no replies or acknowledgement whatsoever. Even support haven't bothered to reply.

On Friday, I received my order from VistaPrint of mugs, business cards etc., for which I paid $172. Useless as my telephone number no longer works!

I do NOT recommend Avoxi at all, they have seriously impacted my new business and left me out of pocket by $172. They do not answer support messages and do not seem to care about customers at all.