thomasm3125

THOMAS M.

Contributor Level

Total Points
80

1 Review by THOMAS

1/21/22

JustAnswer is a scam. I was using Google to try to figure out a problem with my car's ignition, and happened to find a link to JustAnswer where I supposedly paid a licensed mechanic $1 to answer my question. Little did I realize as I clicked away that the small print told me I was also signing up for a $34/month membership to keep this useless mechanic on retainer. Like, sure, anybody on earth actually wants to pay $34 a month to constantly ask questions about their car! Sane people everywhere do that!
I didn't realize for about 7 or 8 months that there was this mysterious $34 charge popping up on my credit card each month. Sure, that's partly on me for not paying close enough attention to my credit card statements. But still, life gets hectic sometimes, and we occasionally have other priorities besides carefully examining our monthly credit card statements to make sure predatory scammers like JustAnswer aren't screwing us over for $34 every month.
Then when I tried to cancel the membership, they sent me a response saying how they were sorry to see me go, and that they totally weren't a scam website at all. The next month, the $34 charge appeared on my credit card again. So overall, it looks like so far I've given about $270-300 to this useless scam company, all in return for one answered question (incorrectly, as it turns out). What a f***ing bargain!

adamr35
JustAnswer S. – JustAnswer Rep

Hello Thomas,

We're very sorry for any billing concerns that you have.

New visitors to our site are offered a monthly membership which provides them access to Experts from a wide variety of categories. Customers are charged a $1 join fee as well as the monthly membership fee at the time they post their question.

The cost of the monthly membership, was displayed on the same page you entered your billing information, just before you posted your question. There is no obligation to continue your membership, and you can cancel at any time. The link below shows an example of the membership offer displayed during the posting process: https://www.screencast.com/t/57zCVADE

If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.

We strive to give customers a great experience on our site so please let us know what we can do for you.

Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com 1-800-905-0124

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