Tiffany B.

I really want to give my business to family owned companies and not keep buying from Amazon. But there is no way I'll buy from Hudson's again. I ordered a Heron Lamp back in March and it just arrived today November 10th. Of course they expect you to pay everything up front so I paid a total of around $400 and didn't receive my item for nearly 8 months. I understand the supply chain issues going on and so my real issue isn't how long it took so much as the lack of communication and their attitude. I would get generic emails from them stating that the delay was beyond their control but beyond that there wasn't much communication. I was under the impression that the lamp would be delivered to me but when I finally figured out I was supposed to pick it up from their central Florida location they told me it would be an extra $80 to have it delivered to me so I paid it. Then when I stated I could not be there to sign for it when it was to arrive but to leave it on my porch they told me no. That really got me mad bc they have their own delivery truck and ppl so it wasn't like they delivered through another company that they have no control over. I was pretty mad at that point and I told them "Fine. I'll take off work to be there as long as my dealings with Hudson's is over at this point." It was then I got a very snotty email from one of their reps that stated that delivering to me was a "courtesy" that they made an "exception" for. I was really mad then as I paid $80 for them to deliver it and I had been more than patient with them only to be told they were doing me a courtesy. I can deal with having to be patient but the attitude I received was too much. I then called the store to see if I could ask someone else to have the delivery guys to leave it on my porch and someone took my number and basically said "someone will get back to you" but, of course, never did. I complained to the supposed owner about the entire issue but so far I have not received anything back and I know my message was received. It seems like customers who go into the store have a great experience but if you have to deal with online ordering it's a nightmare.
I should add this, too. I wanted to ensure that I had reason to give them a bad review (as I know it's hard to decipher someone's tone over email) so I had several other ppl read my exchanges with them and every single one of them described the attitude of the emails as "b****y." So it wasn't just my interpretation of the exchange.
All that being said the product is as it was described and I am very happy with it. The customer service was horrible and 8 months is just too long a waiting period without doing something for the customer in return. Even a simple "thank you for your patience" would have sufficed.