Filed with BBB. Keep dragging feet on refund. They keep extending time for when they will give it to me. Excuse after excuse. Will not get supervisor. Done playing their games. Be warned.
*additional info:
They finally said they'll issue my refund (after getting BBB involved, coincidentally) but now they are taking the shipping amount out of my refund! They sent me the wrong item and I'm being penalized! What a joke of a company