Similar to other reviews, they take your payment, give a confirmation to the hotel booking, then cancel just before the scheduled stay. In my case, the email was the night before my stay. The hotel has no obligation or authority here as the booking was done through a third party. I was already in Las Vegas at the Red Rock hotel check-in before it came to my attention. It was late, past business hours. I could not get in touch with anyone from HotelPower - not that it would have done any good; this was not a mistake, it was a scam. With suitcases in hand, I ended up paying $600+ for one night out of pocket until I could regroup the next morning. In this case, it was good to be an American Express customer. They were extremely helpful in submitting a claim for this. I did end up getting my money back from my credit card, less the $600 I had to pay for the first night. Don't do business with this company. These reviews and complaints have been occurring for some time now; I can't believe this company is still able to operate.