I signed up for Docstoc's subscription service to get access to a sublease agreement I needed. The $19.95 seemed a bit steep, but I couldn't find it anywhere else. Doc worked and I was able to watch some of their courses on using Excel, a bit dry but informative. I called to cancel my subscription and I didnt have the problems everyone else had. They cancelled it without giving me much hassle and I haven't gotten charged again. Actually, the girl on the phone was one of the nicest, most helpful customer service folks I have dealt with. Good doc and video. Good service.