I love shopping on drugstore.com. It is easy site to navigate, they have great prices, even sales weekly, also when u click on an item and decide to add to cart sometimes there is a coupon listed that you can click on to add to card for extra discount on that perticular item. All you do is click to check coupon and the click add to cart and it shows price of item and then where the coupon has been applied! So awesome. I haven't returned anything so can't comment on the return dept. They are quick on processing orders and usually have orders shipped out same day!