Titok N.

Low-tels.com is basically a referral site. They don't service any bookings that happen on their platform, they are simply affiliates to other reputable companies. The one thing they do have and own that they do is they run their own cash-back program. Legitimate company, most Las Vegas hotels are dirt cheap on their platform. I did some digging and they are accredited by IATAN and have A+ rating with the BBB since 2012, so it is a trustworthy company.

I was sending flowers to a friend who got hospitalized. I paid on the 17th of February with a scheduled delivery on the 21st of February. I called them on the 20th of February because I was told that my friend will only get home on the 22nd and wanted to schedule the delivery for the 22nd. I got transferred to the ACCOUNTING department (nobody told me why), then they told me that they wanted to discuss details with me about the order and that this was NOT CONFIRMED! If I don't call them they would have NEVER delivered the flowers (yet they took my money immediately). At no point did they reach out to me via phone or email saying, hey, please call us regarding to your order. NOTHING!

So anyway, when everything was squared out I asked to deliver on the 22nd instead. They said no problem. Then I got an email on the 21st saying it was delivered. Thanks! RIDICULOUS CUSTOMER SERVICE, CARELESS MANAGEMENT, CUSTOMERS ARE THE LAST TYPE OF PEOPLE THEY WANT TO PLEASE! They don't care if they ruin your occasion because they never reached out to me to call them and if I did not call them they would not have delivered my flowers, yet they were completely content about taking my money IMMEDIATELY!

SHAME ON ALL OF YOU! LAST TIME (and first) I USED YOUR SERVICE!

I used their service for 1 year and then the system automatically billed me for another year. Same day I called them to cancel it and get my charge of $108 refunded. They made my jump through all kinds of hoops but eventually they said they canceled it and refund is issued. THEY FORGOT! 2 weeks later I decided not to wait anymore and filed a dispute with my CC. When TFF received my dispute they immediately called me, apologized because they forgot to issue me the refund and told me I need to send them a copy of my CC and fill out a legal form that I will not dispute anything. I declined!

They told AMEX that they never received a cancelation and AMEX reversed my charge back to my card of $108.00 so I am charged for something that I canceled and now they say I never canceled it. I am charged for $108 for no reason. ONE OF THE MOST UNETHICAL BUSINESS I HAVE EVER DEALT WITH! BUYERS BEWARE! THIS COMPANY SCAM YOU OUT OF YOUR MONEY!