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Tommaso C.

Contributor Level

Total Points
179

2 Reviews by Tommaso

  • Skyscanner.net

3/8/20

I always used Skyscanner with quite some success to find discounted tickets, but lately I had the unpleasant surprise to buy tickets from the agency Kiss and Fly, please contact me if you want further details about what happened. I used once kiss and fly in the past and fortunately there was no problem (no need to interact with them beside buying the tickets). If something needs to change (and it happens!), that's where the problems start. My recommendation is to consider more seriously the complains of so many customers towards Kiss&Fly, and possibly take some action against it.

Regards

  • Kiss&Fly

3/7/20

Please stay away from this website! I am very serious! I purchased a flight yesterday night (March 2nd 2020) for $410 ($419.10 charged) and after realizing there was a mistake in the booking I asked for a refund: they proposed me $149.44! This is absolutely incredible, for only 2 hours since the booking was done! Then they try to rush you to accept with another email, and then they never respond.
The website, also, has a lot of shady and misleading buttons, popups, and policies which makes it essentially a "fraud". Their call center is another joke: confusing, false statements, misleading just to confuse you and take away as much money as they can! Please stay away from this website, and it is a real shame that Skyscanner and similars are still considering it!

Tip for consumers:
Please do not use this website.

Products used:
Nothing, the company is very unprofessional and borderline illegal in its way of treating the customers.

Service
Value
Quality
Thumbnail of user kissandflyf1
KissandFly F. – Kiss&Fly Rep

Good afternoon, Tommaso C.

When processing all requests for ticket refunds, our agency, in accordance with an agreement with the airline, must be guided by the fare rules that govern penalties for the refund procedure.
The service fee of our agency for processing the request is 39 USD, and the extra charge of the payment system that is charged for the initial payment is not refundable. Applying these penalties, the sum to return amounted to 149.44 USD. Unfortunately, the airline does not allow you to return the bag more than the one offered to you earlier.

Tommaso Has Earned 9 Votes

Tommaso C.'s review of Kiss&Fly earned 6 Very Helpful votes

Tommaso C.'s review of Skyscanner.net earned 3 Very Helpful votes

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