Please stay away from this website! I am very serious! I purchased a flight yesterday night (March 2nd 2020) for $410 ($419.10 charged) and after realizing there was a mistake in the booking I asked for a refund: they proposed me $149.44! This is absolutely incredible, for only 2 hours since the booking was done! Then they try to rush you to accept with another email, and then they never respond.
The website, also, has a lot of shady and misleading buttons, popups, and policies which makes it essentially a "fraud". Their call center is another joke: confusing, false statements, misleading just to confuse you and take away as much money as they can! Please stay away from this website, and it is a real shame that Skyscanner and similars are still considering it!
Good afternoon, Tommaso C.
When processing all requests for ticket refunds, our agency, in accordance with an agreement with the airline, must be guided by the fare rules that govern penalties for the refund procedure.
The service fee of our agency for processing the request is 39 USD, and the extra charge of the payment system that is charged for the initial payment is not refundable. Applying these penalties, the sum to return amounted to 149.44 USD. Unfortunately, the airline does not allow you to return the bag more than the one offered to you earlier.