I am quite surprised that this is the first review for Kickbooster.me on this site.
After having success with kickbooster on my campaign last year, and having other colleagues recommend it, they totally botched my campaign.
I wrote them wanting to cancel my two campaigns as I was getting ZERO signups and didn't want to have to pay subscription fees for months even if there were ZERO sales.
Instead of explaining ways we could boost sales, they said no refunds. They said one of my campaigns had 130 signups --- it had ZERO.
Darnell realized his mistake and continued to delete the account - I never even asked him to delete it.
In the process, he cancelled my second campaign without confirming with me. The second campaign was only Live for 2 days!. In the front end, it shows the campaign is enabled, but in the back-end, it was disabled October 20. I had asked him to "keep the second" campaign which I thought would mean to keep it activated.
Long story short, today I contacted them via Chat (There is never a LIVE person on it). I asked to cancel my second campaign as I also had like only 4 signups and zero sales after 25 days (campaign has raised over 150k USD).
I get an email a few hours later stating that my account was already canceled. Diana then shows me a screenshot which shows it was cancelled on October 20. Yet, on the front end, it shows my campaign is "live" and active.
Which raises another point - why can the admin only see the status of the campaigns? It is cancelled, yet for the campaign owner, it shows that it is live?
I am trying to meet Kickbooster halfway. If they pro-rate refund me for BOTH campaigns then I will be happy. If they refuse to refund, then I expect a full credit into my KB account.
If neither happens, then this review will remain 1-star and I walk away $58 poorer, but hopefully others know what to look out for in the future.
Last thing that really is bothering me is they are so quick to delete things. It seems like they only have 3 staff in that company and everyone is bogged down with work.
Why not spend a proper 3 minutes checking out the account. Seeing WHY there aren't any sales / referrers and try to improve on performance.
2nd, they should clearly confirm that they will cancel / delete an account, and make clear with the client before doing so. If they cancel the account, it can be reactivated in the back-end. But the front end still shows active. If I would have seen that it was deactivated, on the front end, then I could have asked them to reactivate it.
So please, just spend a few more minutes trying to help the customers. Hire some CSR's in the Philippines if you have to.
Lastly, turn off the chat if nobody is even on it. Get a Freshdesk ticketing system. This makes the ticket strings clearer and it is easier to track each issue.
Hope to see a positive resolution from Kickbooster.me soon!