I really enjoyed my recent experience with Ebay. I had heard so much about Ebay that I went online, looked around for a while, and then decided to purchase a Dell laptop computer for my son, who was starting in college. I was realy excited about the "great deal" I got -a "slightly used, working" Dell for $284 with Windows XP, WiFi, etc. Imagine my horror. When my "great deal" turned out to be an old beat up computer with a burned out screen! After multiple unsuccessful attempts to resolve the issue with the computer company, Ebay stepped in and within 72 hours, had issued me a full refund plus shipping costs AND told me to keep the Dell laptop computer for scrap parts!