T R.

I received a promo via email for a "free" outfit (only pay s/h of $4.95) although the quality of the clothes was impressive; the membership has been incredibly difficult to cancel. I can't commit to $39.95 monthly and may not remember to cancel within the first few days of the month. There is area to cancel membership online, however in the fine print, it states you must call to cancel. When you call the customer care telephone, you are placed on hold for 15 minutes only to be disconnected! I tried severeal times a day during their hours of operation and have spent entirely way too much time doing this. There's also a "chat live" feature on the website but of no help. You're advised to call. Finally after over a week of the ridiculous hold time and about 80 calls, I get a representative! Woo hoo right? The young lady who answers my call tries to discourage me from canceling because of the "rewards" my membership offers, the upcoming fabrics in the upcoming months, the easy to wash clothes being featured for the winter season & finally and promos offered through the membership. This went on for several minutes after repeating "I just want to cancel my membership" all in all, thankful to be out of the commitment. Buyer Beware~