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Very disappointed with this company. How they can legally charge you $50 for a "credit" and allow that to expire after a year is baffling to me. They claim emails were sent warning me, but I have searched back through and find nothing! Trying to chat with them with any problem is near impossible and honestly, the quality is fine, but not for what they charge for a non-VIP member price. Will be cancelling my membership.
Ordered from the site a few weeks ago. It took days to finally get any response from them (I too looked for a phone number or something). I kept on sending emails until I got an actual tracking number. To my surprise, I did get an item from them and it was relatively quick. The problem; I ordered a blue #8 Rams Sam Bradford shirt and got a pink #15 Broncos Tim Tebow shirt. They did get the size and gender right, but that is it! I have tried for well over a week to get a response from them and nothing. Have sent multiple emails since that is the ONLY way you can contact them. Would not recommend at all. (and it does say free shipping and I was charged $20)
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Hello Ross,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison