Tracy A.

Purchased in April of 2019 and despite following all of the maintenance guidelines, it looks to be dead beyond user repairability (which is saying something since I replaced one of the drive wheels and the belt on the mini side brush).

We regularly replaced the filter and roller brush. We cleaned the sensors and made sure the dust bin never got too full. I even removed the cover and cleaned it out with canned air once in a while to shake loose the dust. It did a great job cleaning; no-go lines always worked flawlessly. We found the app very intuitive and easy to use. We were really happy with it.

However, the robot now is stuck requesting reboots and according to tech support (case #**************) needs to be sent to an authorized repair center for diagnosis/service (all shipping at my expense). Given how much we spent on this unit, less than 2 1/2 years is not long enough for the product to last before apparently needing major repairs.

Although we liked the product, we will likely not be buying another Neato again given the fact that we simply cannot trust the reliability to go beyond a few years. It needs to last longer.

I have been a customer of Jane's for a while, which is why I was very unsatisfied with my latest transaction with them. I purchased 7 cousin crew T-shirts for the cousins to wear right after thanksgiving and take a picture in them for Grandma and Grandpa to put on their Christmas Card. When I went to order them I couldn't order in a size Medium because none were available so I ordered 5 of them in Large knowing they would be bigger which was fine because we wanted all the cousins to have the same shirt. I also bought a child's small and xl. Well needless to say the first bad news came when it took them over a week and a half longer to even get it to my sister's house, where I had them sent. So we couldn't take the picture. Then when she got them she found 5 large and an xs and small kids, she thought I had ordered the wrong ones but when I went back and looked at the receipt. I ordered the right size and they sent me the wrong ones. First I tried to get in touch with the company that Jane was selling for Ninth and Knox. After a week I then tried to get in touch with Jane who said they were contacting the seller also and I had to wait 2 days for a response. Needless to say after the weekend and then 2 business days. I heard nothing and Jane was only willing to refund me for the one shirt. I tried to explain the shirts were useless if not all cousins were going to have the same ones. They didn't seem to care and told me they could offer a refund for the one shirt. What good is that going to do when The cousins won't all be able to wear the same shirt. It isn't like I bought the all plain red shirts to wear together or even the same Christmas Shirt. The purpose of these shirts is to be worn as a group and now I will have one crying kid who won't feel like they are part of the family. So basically I am out the money for all the shirts I bought.