Tracy M.

I wanted to edit this review and let everyone know that BetterMe has fixed the issue. It was resolved to my full satisfaction. I am looking forward to continuing with this service. I respect that I was contacted and we came to a decision that served both of us. I won't change what I wrote originally as that is what lead us to this. But I did want them to know that I aprreciated their dealings with me to resolve my issue. Thanks Erin for all your help.

Hi cancelled this on July 19,2021 just after I got it and being charged August/September
Irene (BetterMe)
Jul 19,2021, 7:01 GMT+3
Hello Tracy,
Thank you for contacting us. I hope you are doing great.
We have received your request and we are truly sorry to hear you are willing to cancel.
Just to remind you, we've got you covered with a wide variety of workouts to help you get in shape. Moreover, our carefully hand-picked recipes will suit your taste and budget and help to reach your fitness goals.
We are wondering if you would be willing to share with us what made you change your mind regarding the app? Is there anything we can do to help?

Looking forward to hearing from you again.
Kind Regards,
Team BetterMe

Tracy
Jul 19,2021, 2:19 GMT+3
I would like to cancel my subscription after my 30 days I ordered

This email is a service from BetterMe. Delivered by Zendesk
As you can see I cancelled this on Jul 9,2021 and you send a note saying you received my request and you still charged me for 2 months that shouldn't have been billed. Please reverse these charges back to my credit card and have someone contact me asap.

Thanks
Tracy Miller

Appalled with the customer service I have received my order arrived yesterday and I contacted them today asking for a refund or exchange they said they don't do that even though their site claims easy returns. They lie and as far as I am concerned they steal your money and have no customer service skills at all. Very disappointed with this company and the customer service reps. Don't use this online store as it is a rip-off.