I ordered some heat tape. $20 purchase before shipping. It never arrived. Sometimes packages are late I order a lot of stuff and it happens to me often. I reached out extremely friendly. My response was minimal and rude. I was told that it had been ALMOST a month. Not even a month from purchase. They then stopped responding to me, never refunded me, nothing. Thanks Bobby. Your heat panels where already questionable with the plugs. Now I get hassled and robbed out of $20+. I hope nobody EVER gives them their business again. They certainly won't be getting mine.