At least 80 percent of all orders ship, route and deliver with little to no issues. When things go wrong is when you find out how valuable Customer Service is and who you are really doing business with.
1) I had to request shipping information be sent to me from Customer Service. It didn't come automatically as promised. Not the end of the world. 2) The order ship date and the actual ship date were different. Not the end of the world. 3) UPS notice came saying undeliverable address. I tried to see what the problem was from the link but it wouldn't let me. Big deal. I called BladeHQ Customer Service. They said, "Our policy is to wait 8 days to see if it's delivered and then determine if to reship or you can request a refund at that time." No help, no numbers or contacts to even resolve myself. I thought maybe I got the "wrong person" in Customer Service so I called back later and got a different person but exactly the same response. I asked if I could speak to a supervisor and she said "No! I am the supervisor!" I said is there no one above you? She said, "No. All customer service issues stop with me!"
I called UPS numerous times myself in order to resolve the issue. BladeHQ Customer Service is worthless! I called five (5) other competitors and ALL without exception have contacts with each of their shippers and they help in resolving issues. I won't be giving any of my future business to Blade HQ!