Tyler R.

After an extremely frustrating ordering process, I FINALLY received my product. The sizing was inconsistent so I had to send one item back for an exchange. That was over a month ago. I have spent over 4 hours with Fabletics customer service trying to get the situation resolved. FOUR HOURS. I still do not have the product. The product I originally ordered and paid for was sold to someone else while Fabletics took their sweet time processing my return. Each time I have contacted their customer service, the agents I have spoke to have been very kind and tried their best to help me, but nothing has ever been resolved. They tell me they will escalate my case, make notes on my account, and to contact back in a few hours or the next day, but every time I contact back I have to re-explain the whole situation. It's not a difficult situation. I am simply returning an item for a different size. This has been going on for 2 months. TWO MONTHS and my replacement has still not been sent or processed. The worst part is, I think I might actually like the product, but there is no way I will ever attempt to order anything from them again after this fiasco. Spend your money elsewhere if you plan on wearing anything you order anytime in the near future. I am appalled at the way this company handles simple exchanges, especially after touting their easy exchange process. Shame on you Fabletics.

I had been looking for a particular style of shoe for a while, and came across Lem's online. They had a style that was almost exactly what I had in mind, so I decided to give them a shot. Ordered the shoes, and they shipped promptly and I received them in a timely manner. The shoes are high quality, sized appropriately, and I am very happy with my purchase. Fast forward a couple weeks and somehow the stitching on one of the toes somehow started to come out. I sent them an email via their website and got a response the same day. After a couple correspondences, they determined I was eligible for a replacement pair of shoes under their warranty. Less than a week after I first noticed the problem, the replacement shoes arrived on my doorstep and I was able to donate the original pair. Its refreshing to see a small company committed to quality and outstanding customer service. I will definitely continue doing business with them!

The quality of the products is average to below average but seems to be fair for the price. My only complaint is the time it takes to arrive after placing an order and trying to find a product in the correct size. They have a jillion sizes listed, but it never fails that the first 5 or 6 items we pick out are not available in her size. When we finally settle on something (often having to settle for a size up or down), it takes 3+ weeks to get the order. It makes no sense to me that something would take that long when the product is in stock. It usually takes at least 2 weeks to even process the order, and then another week or two for the delivery process. I ordered something from a large online retailer yesterday, and it arrived about 18 hours later. You'll never get me to believe that adoreme.com shipping channels take that much longer. So, to summarize. Adoreme products: meh, they're fine. Not a great value, but worth it to us for the fun of picking out something new every month. Adoreme service/order processing/shipping/size availability: abysmal.