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Ulunna M.

Contributor Level

Total Points
160

2 Reviews by Ulunna

  • FedEx

2/24/22
Verified purchase

Worst company ever. I have a SNOO bassinet for my newborn which was ordered before birth and was supposed to get to me no later than 2/22/22. Still not here. It has been at the same location 30 min away from me for 3 days now and each time I call the company, they tell me it will be here that same day. This is day 3 going on day 4 and still no product. Each time I track it, it only says delayed and stuck at the same location without any further details. Now my newborn has no bassinet to sleep in. Happiest baby (SNOO) company claimed they have contacted fedex and was told everyday that I call that it will be at my house that day and still no product. I was even told today that I should have the product today and that my number was given to the fedex truck driver who would call me today when he delivers it to my house, still no product. I called back and I was told they have no delivery date and cannot tell me when the product will be delivered. SNOO refuses to intercept the product and resend a new product knowing that I have a newborn without a bassinet and they have taken the money out of my account. FedEx isn't helpful either. I don't have a refund, I don't have the bassinet and they can't resend the product.
FedEx is simply the worse. I don't have this issue with Amazon, usps or ups. If I could give fedex less than a one star, I would.
WORST SHIPPING COMPANY ever. Would never knowingly use this company.

Products used:
Bassinet which I haven’t received yet. Can’t buy another one because I don’t have a refund.

Service
Value
Shipping
Returns
Quality
  • HappiestBaby

2/24/22

I ordered the SNOO rental and I was given a date for arrival. It is 3 days past the arrival date and the product is still not here and the baby is due tomorrow. I have called each day that it wasn't here and I was told by each representative that the product was at the same specific location not too far from me. It has been there for 3 days now. They claim they call fedex each time and every single time I was told that it has left that fedex facility and on its way to me, however, when I track it, it is still at that location. It should not take 3 days to leave a location close to me. They keep apologizing and saying they understand my frustration, but they don't. Why not cancel that order and just resend it and stop playing around with me. If this product doesn't arrive today, I am writing another review and giving it a 1 star. This product better worth the exuberant cost and frustration it has caused me. Personally would not recommend this product based on my experience and I wish there was a competitor because I will definitely be giving them my business and not this company. The only reason they are thriving is because there is no competitor.

Products used:
SNOO

Service
Shipping

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