Umair K.

Al Haram Travels is the worst travel agency in the history of all travel agencies. When we turned up at our hotel in Makkah, we were sleepless and exhausted; but we found out the company had not made the payment to the hotel and the hotel demanded us to make a new payment. This was so frustrating because we had paid Al Haram Travels six months before our travel!

I reported the problem to their customer services over the phone and they promised the same problem will not be repeated in Medina. However, in Madinah, the same problem occurred, and it turned out Al Haram Travels never made a payment to them. The hotel's manager even said that he encounters several cases on a daily basis, whereby people show up with the Al Haram Travel booking vouchers, but the hotel never receives any payments from them. So, we had to make the payment to the hotel ourselves. I met at least 5 families in Makkah and Madinah who suffered the same problem. What made things worse was that I was travelling with my disabled son, who also badly suffered because of the problems Al Haram Travels inflicted upon us.

The hotels they book are really cheap and tacky, takea look at someof the pictures from the hotelin Makkah. Also, the hotel in Makkah was really far from the Haram; although the agent had lied to us about its proximity to the Haram. The airlines they book are also extremely cheap and they don't add any meals to your airline bookings, whereas most travel agency provide meals. Because of the reasons, their profit margins are enormous. They are an absolute fraud. Don't go near this diabolical travel agency. This company should really be banned from operating. We are now in the process of taking legal action against this evil company.