valeriej80

Brenda L.

Contributor Level

Total Points
161

2 Reviews by Brenda

1/14/20
Verified purchase
12/12/19

I placed an order online. I have my military discount connected to my account so when I checked out the discount automatically came off. The shoes were $150. In the discount field indicated the following "You hae received 15% off your order and 20% off the total order. The total discount was -52.50, so my assumption is that they took 35% off total. The estimated total with tax was $104.81. This was a great deal so I placed the order. When I received the receipt, it indicated that my total was $161.25 (excuse me). So the total order amount changes after you hit "Place Order"? Before I realized what they did, I thought it was such a great deal that I went back online and placed another order. I didn't realize that I got no discount until the next day. I would have cancelled the order, but they shipped the orders pretty quickly, the same evening. I tried calling the customer service number and the representative kept telling me that the discount doesn't apply to everything. I say to that, why did the discount show up if prior to me clicking the place order button. Sounds real shady to me and the customer service rep was no help and actually tried to get an attitude with me and raised her voice. Needless to say, I will wait for the items to arrive and take them back to the store and get all of my money back. Never again.

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