Vanessa S.’s Reviews of Sams Beauty & more

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Beauty Supply

12/20/21

I placed an order about 1 month ago. I spoke with Customer Service Supervisor Josephine who told me no refund can be issued or package sent unless I file lost package with USPS. USPS informed they can not create lost package # because they never received package from Sams Beauty. I have explained this to Josephine who has been extremely rude and condescending, she said I can not have refund or items shipped without lost case number from USPS, which I explained to her several times that USPS can not provide because they never received package. Josephine keeps answering my call, she gets more rude every time… PLEASE HELP

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SamsBeauty C. – Sams Beauty Rep Over a year old

I understand how frustrating this must have been for you. We value our customers and always want to provide a positive shopping experience, and we are sorry that you did not receive that. I appreciate you making us aware of your negative experience. This feedback will be passed on to our management team.
-Samsbeauty

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