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I lost my cat, she passed away waiting for the product... they did not allow me to cancel the product because was already shipped, the product arrived 30 days late. I needed to pay for shipping costs if I wanted a refund (only 29 from 49), so basically I lost my cat, lost my money... their refund policy is terrible... they basically keep my money and lost a costumer.
Vania F.'s review of Zumalka earned 2 Very Helpful votes
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Dear Vania,
We are very sorry to hear about your very sad loss and our deepest sympathies go out to you and your family in this very difficult time of grief.
Sadly, once a package is shipped out there is no way for us to stop delivery midway for cancellation. However, our return policy gives you one full year to return products you no longer need. We have posted our policy throughout out website to ensure all our clients are fully aware of the services and policies we offer to avoid any surprises along the way.
We are very sorry that our policies did not meet your expectations. They have been thoroughly elaborated to ensure we treat all our clients fairly and can continue providing our excellent remedies and services to all.
If you wish to discuss this matter further, we are always available via phone or email to answer your concerns.
Regards,
Homeoanimal