Venkata G.

Only for credibility purposes, I am a Professional (i. E. Notable Physician).

Read the email thread below between myself and the leadership of LegalShield, it speaks for itself. My first Consultation with LegalShield was 'accidentally' screwed up by them; I had to complain after they wasted my time and energy and the Partner of the Illinois Law Firm eventually intervened but then would not provide the legal services requested and available under the benefits advertised by LegalShield. This email thread below was regarding my 2nd Consultation with LegalShield with their California Law Firm. Summary: Based on my experience with them, Legalshield is a scam and the leadership of the Company does not care about providing the services as they advertise to rope you in. They want people to pay the recurring fee and forget about it like some gym memberships out there and to not actually use the services of the membership.

From: {My Name Redacted}
Date: Sat, Oct 30,2021 at 3:00 AM
Subject: Message for {Attorney Name Redacted} ({Case Number Redacted})
To: <la at parkstan dot com>

*** Please forward to {Attorney Name Redacted}

Hello {Attorney Name Redacted}:

I hope you are well. Sorry I missed your call on 10/29, I am stuck working night float at the hospital through Monday (i. E. working 7pm to 7am and sleeping during the day).

I think this is in regards to the LegalShield {Case Number Redacted}, correct? If so, do any of the dates/times listed at the bottom of this email work for you for the Consultation Call? Let me know so we can schedule a time. Thank you!

Dates/Times in PST:
November 2: anytime at/after 12pm
November 3: anytime at or between 6-10am; anytime after 6pm
November 4: anytime at or between 6-8am; anytime at or after 4pm
November 5: anytime at/after 8am

On Nov 1,2021, at 4:31 PM, {Attorney Name Redacted} wrote:

Hi. Your schedule is as busy as mine.

Thursday November 4,2021 after 4 p.m. works or Friday after 2 works.

Looking forward to hear from you.

{Attorney Name Redacted}

From: {My Name Redacted}
Sent: Monday, November 1,2021 5:28 PM
To: {Attorney Name Redacted}
Subject: Re: {Case Number Redacted}

Haha, yeah just not enough time in the day!

Can we schedule for 4:15p on Thursday Nov 4th? Wanna call my cell {phone number redacted} or if you give me a number I can call you. I can do a Zoom too if you are open to that:)
Sent from my iPhone

On Nov 1,2021, at 5:39 PM, {Attorney Name Redacted} wrote:

Hi. 4:15 on Thursday works.

Talk to you then.

From: {My Name Redacted}
Date: Mon, Nov 1,2021 at 5:39 PM
Subject: Re: {Case Number Redacted}
To: {Attorney Name Redacted}
Sounds good
Sent from my iPhone

From: {My Name Redacted}
Date: Thu, Nov 4,2021 at 4:39 PM
Subject: Re: LegalShield Second Consultation Screw Up -- 1st Correspondence
To: MemberResolution <MemberResolution at legalshieldcorp dot com>, <*at legalshield dot com>, Member Services <memberservices at legalshield dot com>

Dear LegalShield Executive Team:

I signed up for the LegalShield Membership last month and this is the 2nd consultation with LegalShield and it has been unprofessional just like the first Consultation started off, please advise. First one is described at the bottom of the email trail below:

Never received the call from {Attorney Name Redacted} as scheduled 11/4/2021 at 4:15pm PST. I wasted another hour of my precious time due to LegalShield's Negligence.

From: {My Name Redacted}
Date: Sun, Nov 7,2021 at 3:49 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: MemberResolution <MemberResolution at legalshieldcorp dot com>, <* at legalshield dot com>, Member Services <memberservices at legalshield dot com>

2nd Correspondence, no response to date from Legalshield

I received the call from {Attorney Name Redacted} over an hour later than scheduled today at 5:22pm PST. Just like at the beginning of the First Consultation, this Attorney also had no idea about the Case and clearly had not reviewed the email that I sent the Manager of the apartment complex nor the BBB complaint which I filed which explained the entire case.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services <memberservices at legalshield dot com>
Date: Sun, Nov 7,2021 at 3:54 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Thank you for giving us the opportunity to look into this issue. We regret any inconvenience you may have experienced with your LegalShield membership {Redactetd}. We have filed an assistance request on your behalf. Our Quality Services Department will contact you to follow up.

Sincerely,
LegalShield Member Services
Monday through Friday 7 AM to 7 PM CT

From: {My Name Redacted}
Date: Wed, Nov 10,2021 at 12:57 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (3rd Correspondence)
To: MemberResolution <MemberResolution at legalshieldcorp dot com>, <* at legalshield dot com>, Member Services <memberservices at legalshield dot com>

3rd Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Sun, Nov 14,2021 at 2:23 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (4th Correspondence)
To: MemberResolution <MemberResolution at legalshieldcorp dot com>, <* at legalshield dot com>, Member Services <memberservices at legalshield dot com>

4th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Wed, Nov 17,2021 at 9:35 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: MemberResolution <MemberResolution at legalshieldcorp dot com>, <* at legalshield dot com>, Member Services <memberservices at legalshield dot com>

5th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services <memberservices at legalshield dot com>
Date: Wed, Nov 17,2021 at 9:38 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Your membership {Redactetd}. Has been canceled effective 11/09/2021.

Sincerely,
LegalShield
Member Services

*Personal information redacted by admin