A web designer was supposed to improve my Wix website so that it would look more professional. After many days of trying to get him to do the work, he delivered a website with errors on which I was to email him to fix the errors. I asked him why I couldn't edit the website myself. He said it was because I needed to learn "code". I reminded him that I asked him to make a website like I had on Wix, which I could edit. He said I would need to pay more money to make the website editable. This had been my request from the start.
I asked him for the refund. He refused. I gave him a review based on the situaiton. He said he would not give me a refund unless I removed the review. I informed customer service about the situation. They sent me back to him and kept asking the same quesiton over and over. I called my bank. They refunded my money. Fiverr terminated my account because they said I should not have engaged my bank. Are you kidding me?
Hi Victoria - In the order confirmation we provide a link to contact customer support should you have any questions. It looks like you didn't click that link and you replied to the email instead. Our cancellation window is one hour after placing an order. After that it goes right into production. Once we've started a custom printed order we cannot cancel it. We do however offer a complete refund if the book is cancelled within the hour. Please let me know if you have any other questions regarding our cancellation process. Best regards ~ Kobe