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I ordered a holiday dress a month ago and paid for expedited delivery. Company stars item was shipped. December 2nd. I need the dress for work tomorrow, which is December 15th and no dress. Called local DHL the state they have no record of this item, being handed over for shipment. Now I am stuck with no outfit and the kids were excited.
Vienna D.'s review of Rosegal earned 4 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Vienna,
Let me start by apologizing personally for your experience.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Rosegal Customer Service Team