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Viktorija M.

Contributor Level

Total Points
81

1 Review by Viktorija

  • Guest Reservations

5/15/22
Verified purchase

Shady players. Found additional $67 "service and recovery" fee on top of $180 fee for one night's stay at a hotel. Have been on hold for half an hour with no answer. Hotel was charging $170 if you dealt directly with them. My bill came out to $246. Call hotel directly to avoid being scammed like I was

Service
Value
Quality
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Chantal R. – Guest Reservations Rep

Hi Victorija, we are sorry you had this experience. Just like when you book through a hotel directly, Guest Reservations must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. Guest Reservations conspicuously discloses all fees and taxes on its checkout summary webpage, asking customers to check a box acknowledging these before they enter their payment information. Despite our transparency, we remain concerned about your experience. Please provide us your reservation # and the email address used at purchase and we will respond with the next steps. Thank you.

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