I WAS WITHOUT HEAT FOR 6 DAYS - NJR MY SERVICE PROVIDER COULDN'T DO ANYTHING FOR ME FOR ANOTHER MONTH. IMAGINE NO HEAT IN DECEMBER FOR A DISABLED SENIOR, OR ANYONE WITH THIS PROBLEM. I CALLED GOLD MEDAL WITHIN A 24 HOUR PERIOD. I HAVE A NEW FURNANCE. THANK YOU NEAL PRASAD & GOLD MEDAL - YOU ARE MY HEROES. THANK YOU MRS VG MCCOMBS