This company is a scam, taking money and providing no product. Who would think they are entitled to keep your money and they never shipped a product? Only Dylan Queen. Just how much money are they making by stealing the hard earned money of their clients citing "make up as we go policies"? I ordered a dress for an anniversary and specified the date needed. Two weeks past the due date, no dress. I contacted Dylan who said they would issue a refund. Weeks later, no refund. Emailed again, said they would send a partial refund. Weeks later, I emailed again, they said I waited too long, they will not issue a refund... whattt? What a stall tacktic. This company should be forced to close its doors. They are unethical.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team