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Virginia C.

Contributor Level

Total Points
163

1 Review by Virginia

  • Dylan Queen UK

7/9/15

This company is a scam, taking money and providing no product. Who would think they are entitled to keep your money and they never shipped a product? Only Dylan Queen. Just how much money are they making by stealing the hard earned money of their clients citing "make up as we go policies"? I ordered a dress for an anniversary and specified the date needed. Two weeks past the due date, no dress. I contacted Dylan who said they would issue a refund. Weeks later, no refund. Emailed again, said they would send a partial refund. Weeks later, I emailed again, they said I waited too long, they will not issue a refund... whattt? What a stall tacktic. This company should be forced to close its doors. They are unethical.

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dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Virginia Has Earned 3 Votes

Virginia C.'s review of Dylan Queen UK earned 3 Very Helpful votes

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