Virginia K.

I ordered two necklaces, they were tiny and had bad detailing. I was supposed to receive a free gift but I did not. The package took 8 weeks to receive.

The products made me itch intensely. I broke out in smaller pimples which was not a problem I had, so in essence the products caused more problems then it fixed for me. My issues were deep acne and blackheads which Proactive did not sooth or heal or prevent. Customer service substituted one product for another but that did not help me. So I wanted to stop the service but it just kept coming and I kept paying untill the credit card they had on file eventually expired.

I ordered Uggs boots with Massey credit, with the intent to make payments and bring up my credit score which was low due to no credit. I placed my order and then I recieved an email explaining that they wanted a $56.78 deposit. I sent the payment using a prepaid debit card. After I made the payment but before I recieved my package, I recieved 2 letters saying I was not approved for credit at all. I started to worry.
I recieved a package about a week later with a tiny mans dress shoe that had a strange looking Uggs label but they clearly were not official Uggs. This was not my first pair of Uggs so when I opened the package I could tell right away. I called and explained my disappoint and explained they were in the mail as a return. After I sent them back I waited for 6 weeks, (xmas and new years passed durring this time) partly because I was so busy the issue was forgotten
And because I was just expecting a simple refund. Then I recieved a missed payment notice in the mail which caused me to call regarding the shoes because by this time, the holidays were over and they had ample time to receive the shoes, note my account and issue my refund.
On the call a representative told me my refund has been credited to my account today in the amount of $24.00. I explained I did not receive any refund as of this moment and that that amount is not what would be expected. The representative forwarded me to a "supervisor" who got on the phone and unprofessionally asked me "what's going on" I explained the situation about recieving a bootleg product and she informed me that my refund of $24.00 was mailed. There was nothing further to discuss, I was impatient and lost my cool so I ended the call. I am entering a dispute with my bank for a refund. The buisness operations of this company is unacceptable and I believe they are running a scam by keeping peoples money for shipping and restocking even though the person recieved nothing in return. I ended up losing over $50 and have nothing to show.