Walter K.

We at the time we were a new Netsuite user, and Authorize.net said they had a native connection to NS, We signed the paperwork and went to implement, but it was apparent in about an hour they had no solution at all for us, only a virtual terminal that we could retype the transaction in, We never did a single transaction and canceled the service. They keep sending us bill and on calling (over 6 calls) they agreed to remove the charges, They did not and sent it to a collector, Who gave us the analogy of having ordered cable service and then canceled for the same day you would still owe for the month, the difference here if never worked and if we used the cable analogy it is like they came out and could not make it work, But with authorize.net they will call in lawyers and collectors when they made a mistake.
When they work they may be a fine company, but when they don't there is no help and they act like jerks.

I was a customer of Bluehost since 2008, I have several accounts and host over 100 websites some with custom code, many just WordPress. I have not needed much tech support and over the years the tech support has been wonderful. I got a call from a customer of mine his website was suspended. I found out over 80 sites, all that was on a single account were suspended. I called they said I was infected with malware, They turned off 80 sites with no notification. They told me to turn them back on I needed to purchase a service from them site lock and it would cost $175 per domain, $14,000.00, or I could find the malware and remove it myself and request a scan and they would turn it back on. I could understand some freak SQL injection or other problem on a site but on all 80? I use two-factor and strong passwords and could not understand all 80 sites being screwed up. They told me this is common and that the SQL databases are all interconnected. As a 40 year developer, I say that is a load of bull. I moved each of the sites to a new hosting service. They all came up, did not find any malware. Maybe a user name on a guestbook that had some quotes that could have been an attempt of injection. Bluehost is not to be trusted I believe this is really just stealing and they should be avoided at all cost.