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Wendy F.

Contributor Level

Total Points
118

1 Review by Wendy

  • Grove

6/9/20

I tried Grove after my daughter told me about it and I saw an Ad on Facebook. It took 5 weeks to receive and when I did receive it, 2 of my bottles of cleaner had broken and spilled out all over everything. They wouldn't ship replacements, offered a refund for one of the items, $8.00, but said I got the other one free. My whole shipment was spilled and covered in a mess. Highly dissatisfied with Grove.

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Grove C. – Grove Rep

Thank you for taking the time to share your experience, Wendy.

First, we want to apologize for the delay in response, that is certainly not the experience we wanted for you! We aim for efficient and thoughtful shipping practices and are saddened to see that we missed the mark.

That being said, we remain conscious of every box we ship and try to do what we can to consolidate shipments whenever possible and it saddens us to see that this has impacted your experience with us. If you have any further concerns and would like to continue the conversation, please reach out to us at reviewsupport@grove.co.

Best,
Team Grove

Wendy Has Earned 38 Votes

Wendy F.'s review of Grove earned 38 Very Helpful votes

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