William B.

For the prices they charge Goal Zero has very inferior customer service policies. I spent over $2700 for the Solar panel, 230 W high speed charger and the new 1500X power station. When I opened the 1500X the Anderson port does not charge the unit which is what both the solar panel and the 230 W charger use. After calls to tech support and resetting the unit they acknowledge it was defective and I needed to send it back. Normal merchant would send you a new one so you would have something to use and send the defecting unit back. Not Goal Zero. You have to wait a week to 2 weeks for a second company to send you packaging since the LI battery is hazardous (although when it was shipped it just came in two boxes). Then you can return it which since it must go by ground will take another week and then after they receive it they will send you a new unit (I hope). So you spend $2000 for a unit and won't have use of it for a month or more also using up a month of your warrantee. Customer service says that is their "Policy". Pretty poor policy in my opinion.