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WILLIAM B.

Texas, United States

Contributor Level

Total Points
80

1 Review by WILLIAM

  • Robinhood

1/18/22

Robin Hood turned on 2 factor authentication on my account. I retired and lost my company cell phone which was listed on my account. I contacted customer support and finally got ahold of them. I sent in the info they wanted but they would not accept it because of " visible accessories" what ever that is. I understand the need for Verification but most companies use information on the account. And do not understand why the need a clear picture of the back of my driver license.

In order to proceed, we need to verify your identity as the account owner. Please upload a clear selfie of you holding your government-issued ID using our secure portal.

Moving forward, we weren't able to accept the photos because you had visible accessories. Additionally, we do need a standalone photo of the back of your ID. This can be best achieved by placing your ID on a flat surface and ensuring all four corners are captured.

Your selfie must meet all requirements:
• Must include your full face with nothing blocking it
• No hats or accessories
• All four corners of your ID must be visible
• No glare on the ID
Both horizontal and vertical photos are accepted as long as all requirements are met. If you have any trouble with the process or questions for me, please reply to this email—I'm here to help.

Tip for consumers:
Would not use this service

Service
Value
Quality

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