Thumbnail of user williaml1664

William L.

New England

Contributor Level

Total Points
86

1 Review by William

  • Moose R Us

9/3/21

I purchased a "Big Sky Carvers Bearfoots Mooses Book End Moose with Tree" from Moose-R-Us.Com
******* US 71, Park Rapids, MN ******* - (Online Store) https://www.moose-r-us.com/. It arrived broken. It was poorly packaged with a single, thin layer of bubble wrap, and placed loosely in a box. Naturally, it arrived broken. When I contacted the company to ask how they could make this right, I included a picture of the breakage and the invoice. They wanted more pictures to prove that I wasn't trying to scam them. I bristled at this request to "jump through their hoops". I experienced unbelievably poor Customer Service and poor shipping and protective wrapping practices. Let's just say the emails escalated partially due to me being upset with the lack of service or concern with my claim and the accusatory nature of the replies I was getting. However, be warned. I didn't see how poorly this company was rated until I had this negative experience. I recommend taking your business to a more appreciative and competent business. In my attached pics, you can see the statue fit loosely in the box. You can also see the one thin layer of bubble wrap with the breakage circled in yellow, and the receipt for "proof of purchase". In the future, I'll stick with eBay or Amazon because the customer gets a higher degree of protection.

Tip for consumers:
After my negative experience, I re-visited the website and read their policy regarding refunds and returns. After the fact, I can now see that they're not very customer friendly. They charge you for the $5.00 dollar packing fee - as in not refundable. They charge restocking fees for returns - and they will not refund with out returns. That's pretty poor customer service imho. Don't read the positive feed back and assume you'll be a happy customer. I wish I would have searched ratings 1st!

Products used:
I purchased a "Big Sky Carvers Bearfoots Mooses Book End Moose with Tree" that arrived broken. I will end up keeping it because it is rare, and I haven't found another one. I'll just have to glue the breakage. My purchase was from Moose-R-Us.Com - 27284 US 71, Park Rapids, MN 56470 - (Online Store) https://www.moose-r-us.com/ .

Service
Value
Shipping
Returns
Quality

William Has Earned 6 Votes

William L.'s review of Moose R Us earned 6 Very Helpful votes

William hasn’t received any thanks yous.

William doesn’t have any fans yet.

William isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jimm2713
10/3/23

I recently asked about a product, and the customer service was terrible. The person I...

Thumbnail of user marilyn.dieckmann
8/25/23

I've been a returning customer for several years... until a glitch on their website forced me to...