x s.

I have received my package, but it is in a very bad shape: (1) someone crushed the shoe box then jammed on top of the jacket, the box was mangled and the heel of the shoes crushed down, (2) the hanger inside of the jacket was broken after such a unprofessional packing, the broken hanger perforated the front chest of the jacket, (3) looks like the package went through extreme heat, the plastic bag outside the jacket was melted.
I have ordered online from many stores such as Walmart, Target, Amazon and Nordstrom, none of them had intentionally crushed the shoe box and break the hanger in order to fit in the obviously very small shipping box. I can't believe Cole Haan did such a horrendous job, it is quite disappointing consider they supposed a reputable company. I can't accept the damaged goods, nor pay for the returning shipping cost so I requested the refund of the damaged jacket with free shipping! They did send me a return shipping label and a 30% off coupon. I am so traumatized by their packaging, so any coupon means useless. I took some pictures to document their unprofessional work, hope they can educate their workers in the future.