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yasaer q.

Contributor Level

Total Points
83

1 Review by yasaer

  • Al Haram Travel

6/18/18

If you are looking to book a Hajj Package then I would strongly recommend looking elsewhere. I initially booked a Hajj Package and paid a deposit of £600. Due to unforeseen Circumstances I had to cancel and cancelled 20hrs later. Although I was refunded £300, the remaining £300 was not refunded until 23 days, 41 phone calls and 23 emails later. The service I received from the staff was disgraceful to say the least and one that I would not wish upon anyone else. I was constantly being lied to and passed from pillar to post. Please note that the Terms and conditions are not clear on the website and should anything go wrong with your trip then Alharam Travel will not take any responsibility whatsoever. In fact my £600 payment went to Emenac Travel who I had no dealing with whatsoever and was bound by their terms and conditions. AlHaram Travel is trading under the name of Morseand Ltd and will most definitely book your trip through other 3rd party agents. I was also informed by a member of their staff that the positive reviews on this site are not all genuine. I find it hard to believe that every time a negative post is uploaded it is followed up by dozens of positive reviews.

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Yasaer Q.'s review of Al Haram Travel earned 3 Very Helpful votes

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