Yi-Rong Y.

My name is Yi-Rong Yang. I've ordered the health-related products from Wellue company for my grandparent's anniversary back in January 2022 but my grandparents have not yet received my gifting order. I've reached out to Wellue company for many times, but responded to me with no resolution. My grandparents also went to the local post office for 6 times and asked about this missing package, and every time when my grandparents went to the local post office and they were being told to contact the merchant for the refund or replacement, but every time when I emailed (since Wellue company doesn't even have a customer care phone number) them about this long-standing order issue for the past 3 months, first they ignored, then later for a long while, responded that's not their fault, No resolution ever to this order issue so far. I wish I would check this company's reviews before placing the gifting order for my elderly grandparent's anniversary.

As far as for the respect and courtesy reserved for my elderly grandparents related to this long-standing order issue, and I've already taken the step backs and compromise with partial replacement for this gift order for my elderly grandparent's anniversary. But this company responded by stating this is not their fault.

I've already let my grandparents down regarding this gifting order issue, and have asked them many times taking trips to post office about the missing package, from what the postmaster told my grandparents for their last trip to the post office inquiry about this missing package, "please reach out to merchant for refund or replacement, this is definitely not appropriate way of how to take care the senior, please let me know if I need to call the merchant to get this issue resolved in timely manner instead of bothering the elderly coming to me again and again and got no resolution."

I'm being very frustrated and helpless going back and forth with you professionals since no action is being taken and no resolution for this order incident. But if you professionals can show some kind of conscience and humanity to helping my elderly grandparent gifting order, and taking partial responsibility and do the partial refund or replacement for this order incident, your help and support are being deeply appreciated.

Order #*******

All consumers please stay away for this merchant, very irresponsible! A scam company.

Sincerely,

Yi-Rong Yang

4/6/22