After several years of subscribing to different boxes, I learned that the same box I just paid full price under subscription two weeks prior went on sale to non-subscribers at a discount. Moreover, the last Nina Garcia box arrived permeated in wood smoke, and after sending them several emails (and getting the auto-response that they've been received and will get back with me shortly), I never heard back. I'm disappointed that after being a loyal customer, I don't even merit a real response. I had to file a dispute with my cc company instead of working out a replacement for the damaged items the way it should have been handled. Avoid like the plague. Can't believe all the curators are still willing to associate with this business.