Zoey V.

I use Kroger, I either go in or do pick up. I used their delivery when I had Covid, it is full filled by instacart. It was an aweful experience. Endless texting over things that were ridiculous- even to the point where I had to text back turn around it's in the case behind you. I let it go as I was pretty sick an thought I'm just irritable. But I didn't understand how the sane store I use could have such a different experience. Well here we are again today- my vehicle is at the dealership being serviced so I decided to try again. As I'm leaving this review we are in the 6th set of texts. It's completely baffling, I now think the "shoppers" don't work at Kroger. They don't seem familiar with the store at all, the texts are over things that should be simple. The annoyance level is crazy - this last photo of what's out of stock showed the actual item to the very far right of the photo. Are you kidding me? And the text before was trying to replace a lunch meat with some type of spam. Not even close. It's not worth the headache of endless texting. Pickup builds the entire order sends one msg with possible substitution that you run right down an accept or decline, it's usually similar products different manufacturer. This is like babysitting someone. Since I started this review I've just received 4 more texts, one saying they are out of milk. I highly doubt Kroger is out of milk. I opened the photo - no people they are NOT out of milk, they are just looking in the wrong case. And another text just now because they are reading the product name wrong. At this point I should have ordered pickup an taken an Uber. I've done this twice. Both times were the same and not good.

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

I have a love/hate relationship here. I love the matte lipstick I hate that if anything is wrong it's difficult to deal with them. I am also a creature of habit so it's annoying that they change out product randomly an then that's it you never see it again. They sell at ulta but it's limited an of course it's none of the colors I wear. So in the end I feel stuck. The product is high quality, it's nice, but I dunno but ten in your color just in case it gets the ace of you love it

I own probably 6 of their purses and two wallets. I've gotten them direct from site or amazon. I've only had two issues, oddly enough the one issue was through an amazon buyer an they made it extremely difficult to return an then instead of the exchange I wanted they just refunded it an stopped responding. The other one was through the site an everything was fine they just exchanged the wallet. I like the quality of these bags, they are exactly as shown an come in a timely manner. I'm buying two more this week with their new release.

I ordered a dress and when it arrived it was very nice, however it was the wrong color an slightly off on size. Maybe a few inches to tight. Their return policy states it can only be returned if it's their error basically an within 7days. I emailed literally 15 min after opening. I then re measured myself and checked it against their site, I had the size right, also they say the color in the "as shown" photo can be slightly askew per our computer screen, so I found the dress it is clearly black not blue an when you click on the color options an click on the navy the photo changes yet when I click on black the photo stayed the same. Again their error. It arrived so fast an it is nice that I figured no big deal just exchange it an I'll still have it in time for the party. I was then greeted with an extremely curt email saying they don't exchange anything because everything is custom made, an that IF I qualify for the return I'd have to pay shipping and a 30% restock fee. What? You make the wrong color dress an I'm supposed to give you 30% to fix your mistake? Terrible business practices. I won't give them any more money - I'd rather pay the local seamstress to adjust it an then live with the color. Thankful it's dark navy not some bright blue. But I also won't battle with a company like this over a hundred dollars - I'm sure that's exactly what they bank in but we have enough stress with covid in our world than to deal with them. The dress is nice, also if you leave a negative review on their website it deletes it immediately.