ZUEN A.

Order placed on 3 December 2021 with tracking details.
Order dispatched and received by courier on 7 December 2021
Concurrently on 7 December 2021, DPD (their courier) updated that my parcel has left UK and on its way to SG. However also on 7 Dec 2021, another update came in as 'IN TRANSIT'.

Subsequently there was NO UPDATE till I emailed DPD on 18 Dec 21, they back dated an update on 17 Dec 21 which served NO PURPOSE as it is still 'IN TRANSIT'.

Contacted Coggles on 14/12/21, responded on 15/12/21 but they are unable to help and constantly claimed that they have contacted their courier team. (FUN FACT: DPD CLAIMED THAT THEY DID NOT RECEIVE ANY REQUEST FROM COGGLES)

Meanwhile DPD also mentioned that delay was due to reduction of flights (WHICH I UNDERSTAND), but what DID NOT MAKE SENSE TO ME was between 8 Dec - 18 Dec (period till I contact them and when the tracking infor ceased to update), not a single flight could be scheduled for my parcel? Seriously?

Then again, I was also informed by Rakesh (DPD) on 18 Dec 21 that apart from parcel being OFFLOADED, it was on pending for the next scheduled flight on 22 Dec 2021

22nd Dec - PARCEL DID NOT LOAD ONCE AGAIN.

Thereafter, both parties seem to be playing PING PONG with each other. Coggles mentioned that they have contacted their courier team. DPD claimed that Coggles (The Hut) DID NOT.

I tried so hard to inform both sides the following details:
1. Towards Coggles (The Hut)
I informed Coggles (The Hut) that DPD did not receive your request on my parcel.
2. Towards DPD:
I informed DPD that Coggles (The Hut) has reached out but no respond from your (DPD) side.

No idea what in the world is going on between them. Till today (24/12/21); parcel has no update. Nobody is able to tell me if my parcel has been misplaced? Nobody is able to tell me why was my parcel not loaded despite being told it was on pending to uplift for next scheduled flight.

I never felt so helpless in online shopping my whole life. This is by far the worse experience. Moreover, I did not just purchase from Coggles alone. I purchased from other online platform such as Farfetch, Trendhim and etc in the month of December and even later than the date I shop at Coggles. Everything arrived SAFE & SOUND and both website (Farfetch and Trendhim) shipped from FAR country as well. Only COGGLES is
giving me major issues with NOTHING resolved after dilly dally for 2 weeks!

SUPER POOR SERVICE ON BOTH SIDE. Each time I follow up, different people are answering me with different version of stories. Totally ruined my christmas plan as this was one of the items purchased for my friend as christmas present.

Never shopping here ever again. Please think twice if you are not shipping within UK? Of course not everyone is as UNLUCKY as me to experience such incident? But I do believe INTERNATIONAL shipping stands a higher chance to encounter issues like me...

*Although both customer services are rather polite and I sound pretty rude as I was really annoyed, but politeness with zero efficiency is as good as nothing*