- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
SiteGround has a rating of 4.9 stars from 556 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 6th among Web Hosting sites.
This company does not typically respond to reviews
No critical highlights yet
After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.
After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
SiteGround is the most professional web host I have ever used. Super fast. Great tools. But the best thing about SiteGround is their support. They never fail to provide punctual and thorough guidance. They always have the right answer, and every single rep is absolutely knowledgable and an expert at what they do. I always feel they truly care about me and my projects. This is extremely rare. I wish every tech company and tool had this level of support. Will always recommend SiteGround to my clients.
The platform is very straightforward and easy to setup and start creating websites. The Support team is unlike any I have ever repeatedly worked with - Absolutely amazing, very professional and always willing to help out with the best in class support service.
Tip for consumers:
I've tried all kinds of hosting services from Square space to Bluehost to Wix. Siteground is by far the best across the board, hand down, from ease of use to hosting to their incredible support team. Never had an issue they are not willing to help me solve.
Products used:
2 year hosting plan, multisite
Siteground has a comprehensive support site with a client tools area that is easy to navigate. I recommend them highly.
Basic email password reset (if forgotten) and password change functionality are not available on Roundcube webmail for shared servers plans.
They are always cooperative and supportive. Helping new startups with all requested supports and their easy to manage tools are always good for new startups. Previously, unfortunately I stopped working with them but that was purely due to some of my personal issues. And my previous experience with them was so good that still they are my first priority.
I am pleased today after having fixed the website that was down, in five minutes. Technical support was instantly available, courteous, and competent. After I followed a few clear instructions. All was back in shape. I am not a professional developer. This kind of assistance is crucial for me and SiteGround delivers.
Products used:
Hosting
I had some email issues, but the great support guided me to fix my issues.
Siteground.com has the best hosting solutions and the greatest support ever!
Keep up the great work!
I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.
There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.
Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.
Products used:
Domain Registration & Hosting
Hello Tara,
First and foremost, we’d like to thank you for being a loyal customer all these years. Your review caught our attention and we’d like to use it as an opportunity to provide more clarity about your concerns.
The domain DNS zone that you mention is indeed one of the default services that all SiteGround customers receive as part of their Site Tools when they activate an account. DNS is just one of the many essential hosting features that are included for free with all our plans, along with SSL, CDN, daily backups, email services, spam protection, etc. DNS management has always been included in our hosting services.
The domain can also be managed on its own if you no longer require hosting. Users have complete control over their domain admin details, privacy settings, billing information, and also name servers, so they may point them to an active hosting account/DNS management tool at any time if needed (this does not have to be with SiteGround). In such scenarios, we do not impose any restrictions or limitations, and users are free to connect their SiteGround-registered domain to another host or even a free third-party DNS provider by simply entering their name server records.
Our support team is available 24/7 and ready to assist with such requests as well. All of our clients have access to all 3 support channels regardless of whether they are using a hosting account or just a domain name.
For any domain-related questions, you would need to visit the Help Center page in your Client Area and select "Domain" from the list of categories. Most of the categories are related to websites and we would require you to specify the exact site in your inquiry. Hence, the domain category is the appropriate one for clients who only manage domain names with us.
It is our hope that this information helps. And if there is any further assistance required, our team is available and ready to help, so feel free to reach us at any time!
For your convenience, we’ve included a tutorial with steps on how to reach support below:
https://stgrnd.co/contactus
Kind regards.
The SiteGround Team
Their customer service is on point. You can get fast information, and honest recommendations on their hosting plans- even if might lose business- meaning there are no false promises. Ive ben a siteground user for more than 5 years, our team is very satisfied.
So far, I have had to reach out to customer service twice, both times they were top-notch and extremely helpful. Granted finding the area to speak to a person was not easy at first, but this is by far the best hosting site I have used, and I have used many over the years.
Tip for consumers:
I had the refund for the auto-renewal, they were very helpful. Last time, I had issues figuring out how to do something on the site and they helped get it working. They seem knowledgeable and very customer service oriented. I really like their service. They may not be the cheapest service around, but they are definitely the best I have used.
Products used:
web hosting and site security
I began having email problems after Siteground moved our site to a new server. It took 3 tries to get it to work right. Some of the problems, though, are my email address being blocked. When I told the tech that, he tried to upsell me to a dedicated IP. While $54/year for a dedicated IP won't break the bank, it doesn't reflect well on the company.
Hello Mary,
Unfortunately, I could not identify your account based on the information from your review, so we can provide only a general explanation.
On the shared hosting plans, which we assume you are using, the sending IP addresses are shared by all users on the webserver. In some cases, when a client tries to send too many emails at once, these shared IP addresses might get blocked from a certain mail host and create problems for all other users using that IP.
The use of a dedicated IP is optional, but it can greatly improve your email delivery rate as you are only responsible for its reputation online. Hence, the suggestion of our Technical Support team.
Regards,
The SiteGround Team
This web hosting company has truly revolutionized my experience with building and managing websites. The interface is incredibly user-friendly, allowing for quick and hassle-free website creation and management.
Every time I contact support, they take care of me so fast and teach me what to do moving forward. They are great to work with!
This is best hosting provider, best customer service and support. So dont worry host your website here
Update Nov. 14th:
To make it even more frustrating, they renewed my plan 15 days early! I didn't even have a chance to move my site to a different host before they charged me $350! After finally finding the contact form & emailing them (the only option you have before they even offer chat) I chatted with the customer service, and they were great about refunding me for the renewal. But of course now I have to wait 7-10 days for the refund to hit my bank. So I'm still out $350 that I wasn't expecting to spend! So if you go with them, make sure you select "No automatic renewal", or head's up! They'll hit you with it way before your plan expires!
~~ Original Review ~~
I really haven't used their customer service much, and that alone makes the renewal price outrageous. The new sign up account is an okay price, but then to go from $80 to $350 after you get your site established, is nuts! Other services have just as good of track records for uptime and freebies... Without an insane renewal cost.
I'm certainly not signing on again. Which unfortunately means I have to start over and create a new site with a different host. But it won't be 350 BUCKS!
Tip for consumers:
Make sure you don't have automatic renewals on! They'll renew early on you... For 4x what you paid initially!
Products used:
Website hosting
Hello Trenton,
We are glad to hear you are happy from the assistance from our side.
To clarify, all our hosting plans are set to automatically renew 15 days prior the expiration date for avoiding any service interruption. The renewal is at our regular price listed on our sales pages and the new term is added to the expiration date of the account This is the expected behavior of the system on our end. We send 3 email reminders for the upcoming renewal in advance, to ensure our customers are taking an informed decision on whether they would like to extend their subscription with us. We can only presume that these email reminders have been caught in a spam filter, since you were surprised by the renewal price.
We can confirm that the renewal has been cancelled and that the refund had already been posted from our end.
Kind regards,
The SiteGround Team
I highly recommend this expert team of web supporters! They've always been able to help me resolve an issue and keep my site healthy.
I had 2 support chats in one weekend, the first a phone call to troubleshoot an issue I had, and the second a chat to prevent a similar issue in the future.
Both occasions the support tech went above and beyond. Thanks to Alex for a seemingly small but powerful suggestion, and Petar M for concisely explaining my issue and the solutions. Got it resolved really fast!
I was doing some advanced dns operations and these guys helped me quickly and efficiently.
Very well educated and polite.
Tip for consumers:
Just that I was shocked how good the support was
Products used:
grow big website plan.
Efficient resolution, answered many questions, always look forward to getting quick resolutions to issues
Can't speak highly enough of Siteground. Outstanding services & features. But the customer service is what really stands out. I honestly have never experienced such good customer service.
Products used:
Wordpress website hosting.
Thank you so much for your glowing feedback, Ken! We're delighted to hear that you've had a fantastic experience with our customer service. Providing outstanding services and features, topped with exceptional customer support, is what we strive for. We're here to continue providing you with the best service possible. If you need anything, don't hesitate to reach out!
The level of support has undergone a remarkable transformation since the beginning of the year. This achievement deserves heartfelt congratulations to each and every one of you. Your dedication and hard work have made this success possible. Keep up the excellent work and continue to strive for greatness. Together, we can achieve even greater heights in the future. Well done!
Tip for consumers:
I Aline Milani really surprised how good is the support. =}
Products used:
GrowBig Plan
I've hosted with numerous different hosting providers before, and SiteGround has them beat BY FAR. The customer service here is incomparable to anyone else. My issues are addressed & resolved in MINUTES and every person I've spoken with has been absolutely incredible. If you know you could manage 80-90% of webhosting, but still might need some help here and there, go with SiteGround. They'll take you to 100% easily.
Kay, thanks so much for the awesome review! We appreciate you sharing your positive experience with us and recommending our services. Our team is always here for you if you need assistance.
Had a unexpected price increase after years of use, I wasn't prepared for this and was going to lose years worth of work. They where kind to offer me a discount so I could keep my service up.
Products used:
Hosting
Having a wordpress site is complex because you always need to have the site updated, and updates come out all the time. We were using BanaHosting we payed every month in time, but this month due to a credit card changed we forgot to update it in payment methods and after 8 days BanaHosting blocked our WordPress on the same day we launched a big marketing campaing! BanaHosting had no way to contact them for the emergency, just a stupid ticketing system... what does this have to do with SiteGround? In desperation I got into siteground, contacted their support and explained my situation. They explained they got me covered, they have a tool to import automatically or hire an expert to do it manually (I had to do this since I have no experience with wordpress and BanaHosting made wordpress unaccessible) and now they are working to import my site and save our business. During this process, SiteGround support was with me resolving any questions and providing guidance. It was amazing, it was not like talking to a burocratic/robotic company like BanaHosting, SiteGround was like talking for a friend and a real business partner. I totally recommend them. The price is totally worth ir for the service they provide and the support if sh$t hits the fan.
Gain trust and grow your business with customer reviews.
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Hello, please note that you could change the password from your control panel (SiteTools). Check out this tutorial for more info: https://my.siteground.com/support/tutorials/email/webmail.