FabricWholesaleDirect has a rating of 4.1 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabricWholesaleDirect most frequently mention customer service. FabricWholesaleDirect ranks 114th among Fabric sites.
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I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me. Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
I have been a customer of FWD for 4 years. I use hundreds of yards of velvet in my designs. They used to have a wonderful quality velvet but now it's cheap, nasty and feels inexpensive. My last few orders all had fabric with damage on the velvet. Sorry FWD but you lost me as a customer!
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me.
Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
Tip for consumers:
They do offer free shipping if over a certain amount
Products used:
Fabric
Recently bought fabric to cover an antique chair seat and bench. Great fabric. See photo. Fast shipping service!
Products used:
Fabric
The fabric quality was excellent and exactly what I needed. I went to FWD because this other site I'd ordered from has still not even shipped my order, despite having confirmed order in early January. FWB confirmed order and shipped within a 2-day timeframe. My fabric arrived in less than a week, well within their advertised timeframe of "7-10 days."
I have been a customer of FWD for 4 years. I use hundreds of yards of velvet in my designs. They used to have a wonderful quality velvet but now it's cheap, nasty and feels inexpensive. My last few orders all had fabric with damage on the velvet. Sorry FWD but you lost me as a customer!
Fabric is easy to work with and seems to last outside for years. I have used it for a lot of boat covers and patio furniture.
Products used:
Waterproof canvas for boat covers.
My cloth dining chairs (from my great grandma) were getting demolished by a toddler, so I reupholstered them with some vinyl from Wholesale Direct and I love how they turned out! It's good quality stuff for a great price.
This wholesale store has great products, an easy to handle website, and very fast shipping. I purchased jersey stretchy fabric and it was so soft!
Tip for consumers:
Definitely recommend
Products used:
Jersey fabric
First order with this company. I ordered 4yards of purple sequin material. I went with Flat rate shipping which was for (7-10 days). I placed my order on March 6,2022 and received my order on March 11,2022. Great quality & color. I like that They offer the rewards program where you earn points. Will differently order from this company again!
Tip for consumers:
This company is legit. Don’t understand why the bad reviews. I received my material with no problems
Products used:
Fabric
I have ordered from them many times and this is second time were their shipping is taking more then two weeks to ship. On their website it says orders over$99.00 ship for free in 7-10 days. Exactly two weeks to day today and I just received portion of my fabric. Lady I talked to doesn't even have a clue where the rest of my fabric is. They do not care that my business will not be able to deliver my products in time.I will no longer do business with them.
Tip for consumers:
If timely delivery is your concern do not buy
Products used:
Scuba fabric
I'm so impressed with Fabric Wholesale Direct. The prices, the customer service, the selection, the website (which has taught me so much) New to sewing so just learning fabrics. I love the white glove demos! That is so helpful! I can't even go into a brick and mortar fabric store anymore because I'm shocked at the prices. FWD is so easy. You can find what you're looking for in no time. I love that, no roaming around the fabric store and waiting 20 deep to get fabric cut.
Tip for consumers:
Open your package right away. I think there is a 30 day return policy.
Products used:
Ottertex, spandex, cottons
I've had a great experience ordering from fabric wholesale direct so far. They're easy to order swatches from, have fast shipping, and the quality of fabric you receive is the same as what you receive on their swatches. Definitely recommend then to other sewers!
Tip for consumers:
Order swatches before the actual fabric when trying to match color. The color may vary some from the website versus what you receive.
Products used:
Microsuede and cotton
I love this website and I love their customer service. I have placed a couple of different orders and Teresa by far has been the most helpful rep ever! I am so grateful to have found a website that has amazing product along with phenomenal customer service.
Colors used: zigzag micro sequin- nude
Jersey knit- misty gold
Tip for consumers:
Order a swatch before placing a large order. The colors are a little diff in person
Products used:
Nude zig zag sequence fabric and misty gold Jersey knit fabric
I am in love with this fabric and all of the other fabrics! I can't wait to start my next project! I recommend this website!
Tip for consumers:
This website is very helpful and I don’t have questions.
Products used:
Dress
I always Love the fabrics I order. Sometimes I'm surprised by the pattern. It is better and more beautiful than the pictures. I Love shopping this site.
I ordered 2 boxes of scrap fabric from them and they said was delivered on the 18th of April. No boxes actually arrived. I immediately emailed them and they said an investigation is ongoing. I told them to just return my money because I am not ordering from them anymore. This is after reading a lot of bad reviews about them. Too late. I am still waiting waiting for a refund. A customer rep named Brian keeps promising the same thing, that an investigation is ongoing and they'll come back to me after 24 hrs. This has been going on for almost 3 weeks now. I told him I just want a refund. He never addressed my refund instead he keeps promising about an investigation. I told him I'm not interested on the boxes anymore I just want my money back. But nope he is not addressing that at all. The deflection method is the scammers way of getting out of the situation. I really think this is a big scam. Don't ever trust them. I will go to every site and every review and warn people against them. I also reported them to Better Business Bureau and they haven't replies to my complaint yet
Tip for consumers:
Be careful. It's a scam
Products used:
None
This is my favorite place to get fabric, when I order a sample they come quick so I can make my fabric choice.
Products used:
Fabric
Started dealing with this company a few months ago. Shipping was delayed by the COVID-19 shutdowns. Understandable. The problems I have with them have to do with last minute partial order cancellation. I would order two yards of a fabric and I would get half of what I ordered. Instead of contacting me to see if I still wanted it, they would ship as is. Now I have a yard of a fabric when I need two. Overfilled orders are a problem. I purchased two scrap boxes from them. Not bad but takes 45-60 business days to get them. I recently tried to order a third 20 lb scrap box and the cost went from 49.99 to 79.99 overnight! So not worth it for a random assortment of ends and returns that cannot be returned. I will not be purchasing from them again. Customer service is quick, but snotty and full of attitude.
Tip for consumers:
My review for this company previously posted is being updated. The company rep got in touch with me to offer a "re-do order". I am taking them up on this! I am really impressed that they would take the time to contact me to make things right after my not so good experience. I am excited to be dealing with them again because I adore their scrap boxes!
Products used:
Fabric
Every time I have used the web site it has worked perfectly! You can not ask for any more out of a company! The delivery was about 5 days early!
Tip for consumers:
Nothing
Products used:
Canvas
I love the variety of colors and texture of the Ottertex WPC! Thank you for quick delivery and awesome customer service!
Products used:
WPC
It can be difficult to find quality fabric at a decent price point where I live, and FWD came in very handy with my budget. They have lots of fabrics and colors to choose from along with many reviews with pictures that allow me to see what the fabric would truly look like when I purchase.
I am a business customer. We order thousands of yards of fabric per year. I ordered 3 pieces of Dupioni silk for FWD to make some samples for display in our custom clothing retail store. We paid for the fabric and shipping to our factory in China. When it was unpacked and inspected, the factory disqualified the fabric because it had 2 holes in the fabric (holes, not slubs). We asked if the fabric could be used by cutting around the holes to make the sample garment, but we were told it could not be, based upon the location of the holes. We are a busy company with hundreds of orders in process at any given day, so it took us a couple of months to contact FWD about the problem. We sent photographs to document the damage found upon inspection at the factory and asked that they replace the fabric. We have never cut the fabric or altered it in any way. I hear back from them saying that they could not honor our request because it had come outside their 7-day policy. We had relied on statements such as "Our No-Questions-Asked Return Policy is just a testament to how confident we are in our fabrics," which is taken directly from page one of the FWD website. Instead of apologizing for wasting our time by sending the badly damaged fabric to the other side of the world at my expense in the first place, they hid behind their bad 7-day policy. (Their 7-day policy is not mentioned on their invoice.)To add insult to injury, they had the audacity to offer me a $20 refund, which doesn't even cover shipping, much less the total cost of the order (fabric, international shipping, duties...). Companies like this one deserve to be known for what they are. They suck
Tip for consumers:
This company sucks.
Products used:
Fabric was unusable.
Ordered some fabric samples from them that seems to have been lost in the mail. Contacted customer service and was helped very quickly and samples were resent. Very happy with this interaction.
Products used:
Samples
I order a lot of fabric for making quilt blocks. I've always been totally pleased with the quality of the fabric. The frosting on the cake is that the company itself has wonderful customer service and their reps are pleasant to work with. Very pleased with the shipping times and options as well.
Products used:
Fabric
I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing. Customer service was completely useless for any help. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged.
I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it.
Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once.
Go anywhere else for vinyl.
Tip for consumers:
Shop somewhere else
Products used:
Marine Vinyl in shade "Wine"
The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
Hi Wendy O.!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie. Have a great day!