• Holland America Line

Holland America Line

Is this your business?
Write a Review

Overview

Holland America Line has a rating of 3.0 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Holland America Line ranks 32nd among Cruises sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate Holland America Line?

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user sharonz6
22 reviews
70 helpful votes
  • Send Message
December 7th, 2016

Like the smaller old style ships. Please take a warning, however, that all cruises operate on Maritime Law. Holland is better than most, but if for some reason Holland decides to change the stops or anything else, you will have no legal recourse as cruiselines operate under Maritime law, which is no law! Still I have been on 8 or 9 cruises, all on Holland and have enjoyed them all, even the one where we got caught in a vicious tropical storm!

Thumbnail of user shwans2
1 review
0 helpful votes
  • Send Message
February 21st, 2024

My luggage has been with them as per their confirmation and they do not reply to emails or phone calls, it has been several months. They got zero sense of accountability, you only get to know them when something goes wrong. NEVER TRUST THIS COMPANY

Tip for consumers:
This company has zero accountability towards customers belongings, they have my belongings worth of 3000$ and they fail to return my belongings. They do not answer emails or phone calls

Service
Value
Returns
Quality
Thumbnail of user diannew7
3 reviews
2 helpful votes
  • Send Message
May 23rd, 2016

In a recent cruise with friends we were advised that we couldn't board with only FL Enhanced License'. Canada doesn't"recognize them" unless it is a State that touches their boarder. Although our friends were out $4500. 00 and couldn't board the Holland America Agents helped them find a place to stay in Seattle until they could fly home on Monday. The Agent was very sympathetic but had to enforce the laws.

Thumbnail of user parisab7
1 review
0 helpful votes
  • Send Message
August 20th, 2023

Overrated food and not a great cruise, the soups were terrible and disgusting and the desserts were very off and food tasted awful, I swear they need to make better effort on making better food and foods that people would like and make better soups! They need to go back to cooking school. The food was like lunchroom food.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Here to help you explore the world. Tweet us your questions, comments and #travel photos.

How do I know I can trust these reviews about Holland America Line?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Holland America Line?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business