Pawrade

Nice, responsive staff but no genetic screening required from breeders. Likely use puppy mills despite claims.

I had a good experience with all of the people involved in my process. They all made sure to answer any questions I had. When I went to pick up my new puppy I had no trouble doing so. It was an easy smooth process that I would recommend for anyone looking to add a new addition to the family! My pup was a little older and they made sure he had all his shots on time before I got him and he was pretty much potty trained!

Do not purchase a pup from this company. I purchased a pup, 6 months later we found that she has a genetically malformed femoral head. We now are battling this horrible company to get assistance with her medical costs and necessary surgery. Horrible experience, just horrible. They do not have you or your pups best interests at heart and are incredibly dishonest and sell unhealthy pups. I would give them zero stars if I could.

I purchased two Australian Shepherds from Pawrade, the entire experience was wonderful from working with the sales staff, to the staff giving me information about how to prepare and then travel. My puppies came home within 3 days and they were wonderful to work with as well, I picked ground travel and it was a great company as well. Thank you for my puppy experience and my lovable dogs.

I purchased a pavilion puppy in November. I was told that I would be receiving a packet of information with the shot she had received so I could tell my vet what shots she had received.

I never received the information. I have called numerous times. I have e-mailed them. NO LUCK!

I was told one time when I called that they would email me the information but it never came.

VERY POOR service!

I got a Cava-Tzu from Pawrade, he came via flight nanny and the experience from purchase to delivery was wonderful. My travel Rep Shannon G was wonderful and responded quickly with information about a very nerve-wracking purchase, it set my mind at ease! My puppy Cooper is the sweetest, most beautiful puppy I have ever owned. He is the greatest addition to our family. I will 100% purchase another puppy in the future from the same breeder through Pawrade, thank you for your exceptional customer service and the best puppy for my family.

This company does NOT provide vetted breeders and puppies that are up to date on shots. My 14 week old puppy came with ONE parvo shot and ONE combo shot and TWO rabies shots. Additionally, when I tried to file a claim, I was advised that they would only reimburse me for 1 shot. My vet is appalled that they would transport a puppy that is NOT protected from life threatening illnesses. When I posted on their social media page they deleted my comments which 100% confirms that this company is completely illegitimate.

Breeder & company involved 9 days later no flight info no returned email or text would never do this again. Pls if you fall in love run! Do not go throu this company. Not only do I have to dispute my C.C I have to tell my husband we are not getting our puppy. Shame on me for not doing my homework. This will happen to you. Don't think different! Read the reviews. Look else where. I promise you will be less stressed out. If only I did my research ahead of time. Pls look elsewhere. It's a lot of money to be dealing with inconsistency and NOT knowing when the pup will come. Also as I have read. Most puppies are not healthy. Now what do you do? I googled this company on the better Business Bureau. Nothing came up. I also searched on their website for scams it didn't come up. Regardless! It is not worth the headache or stress. Pls…. Look everywhere

I bought a puppy through PetPay/Pawrade and after picking her up and taking her to her first vet visit, I have no doubt that this puppy came from a puppy mill. For starters, only after purchasing the dog (paying FULL price) through the website and waiting until 1 day prior to scheduled pick up was I given the breeder's information. I was given no information on the breeder's practices or pictures of their facilities. I should have known that this was a puppy mill situation at that point - but then the breeder would not let me pick the puppy up at their facility nor was I permitted to meet the parents and I knew there must be a problem. No reputable breeder keeps people from seeing their dogs or their facilities. When I picked the dog up, she was completely filthy and smelly and her ears full of gunk. I took the dog to my vet today and she has ear mites. The dog is also being fed a brand of food that no one I have spoken with recognizes, including my vet. I am going to begin to file claims for the ear mites and hope nothing worse happens... Will update review after going through the claims process.

I was interested in a puppy and inquired about it. I was told that the customer service rep would be in contact with me to set up a time to meet the puppy and breeder but the person never got back in touch. I then reached out to inquire about the puppy again, only to be told that the puppy was sold to someone else. Very poor customer service. I would recommend that if you are looking for a puppy to go somewhere else that has better customer service and responds quicker.

Just like many of the other reviews I've read, once you put that deposit down everyone goes silent. I immediately became concerned and started messaging and I began calling as well. It was not until I messaged and asked to cancel for a refund of my deposit did they start messaging back explaining that would not happen. I received conflicting information on delivery, received incorrect invoices, and still didn't have questions answered. I was told by one of the reps she did not agree with my opinion, which wasn't her place to say in my opinion. I asked to talk to a manager and Charlie was no help. I could see why his employees act the way they do. When I explained how they breached contract and didn't do their part, the lady, Kelli said, so we made one mistake! Yes, one that cost me almost 700.00. And still no answer of my questions. I was told by Charlie he would call me back the next morning with no call. When I questioned I got Kelli again and she said he's in meetings all day. Get real.
This place is a joke, very shady and unprofessional. I filed a complaint with the BBB and sent my contract to my attorney. I would stay away from this company. Attached is my text conversation with one of the reps. I would also be Leary of text conversations vs what is saved in the portal.

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, the staff were amazingly helpful and promised us we would be able to zoom and connect with the breeder. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get two 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative and responsive (Holly), she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just because something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and unbelievably allowed the breeder to re-list the puppy!

It was a horrible experience and in the hindsight, we are grateful that the sale was canceled as the entire experience was shady and it became clear that the company does not care about the customer or the puppies, but only the money.

This company is only looking for making money at expense of people who is looking for a dog and doesn't have enough information to get an animal locally. Don't get in trap research more in your city, visit a shelter or I suggest to visit craigslist.org there is a lot of people who announce dogs there if you really want to buy one.

I naively pay almost four thousand dollars to this company to hopefully get a dog. Once they received the money they started behaving different regarding to the process of delivery of the dog. At the end I disputed the charge in the bank they reimbursed me the money for the dog but they charged me 1000 dollars transferring the debt to a debt collector icsystem.

I strongly recommend you to not put money in this kind of websites. If you want to be sure you are getting an animal in good conditions visit a local breeder or even a shelter. It's going to be much cheaper because apart of my bad experience dogs prices are very inflated in this website. Just be patient an you will find a good dog, at the end I decided to pay them the 1000 dollars just because I didn't want more problems but if you don't want to fall in these kind of issues don't buy dogs online specially not in pawrade...

Being a first-time dog owner, my experience with Pawrade was excellent (including the new puppy guide)! I initially communicated with Pam, who provided detailed information about coverage and what to expect. The rest of the team, travel and concierge, promptly responded to any messages I sent, providing updates on my puppy's current weight. Puzzle Pieces kept me informed about any changes with delivery, even informing me of an earlier arrival. The drivers, Chris and Lisa, were kind and caring. These two rock! My puppy arrived to me calm, well fed, and hydrated. I'm very satisfied with Pawrade and the concierge services they provide. I would highly recommend them.

After changing travel days. Now on day of puppy pickup, the company has ghosted me. I tried to message them multiple times with now reply. And at 11pm they tell me puppy might be picked up the next day to be driven to me. This is after they pushed me into having the dog driven when I wanted her flown to me. Next step I'll be reporting their scam delivery habits to the bbb.

I got my Old English Sheepdog from this site and couldn't be happier! I initially worked with a "puppy concierge" named Tania and she set up a conference call between her, myself, and the breeder Meghann, who was based out of Florida. Everyone was beyond helpful, professional, and able to answer my MANY questions about the process and specifically Meghann's breeding credentials and background. I had my new friend flown to me within two weeks and honestly couldn't be happier! They require a vet check within 3 days of getting your pup and my vet says that he looks great and is very healthy. Thank you Pawrade, Tania and Meghann!

She was delivered with parasite from a breeder in Indiana. Her name was Cora the paperwork said Donna. We are still fighting with the parasites. The delivery was delayed because of parasite. I bought insurance to help with the cost. They need to check out these so called breeders. It's like they know you fall in love with the dogs purchased and can't send back. Not sure even with insurance what my cost will be for my share. I should have checked out the ratings of these organization before hand. Shame on me, but shame on them for helping sell sick puppies. King Cavaliers are friendly dogs but she acts like she may have been abused not physically but mentally. Do not use these company. Now I'm making payments not only to the Vet but to the company I received the loan from. Since I'm not even sure I received the dog I purchased since it had one name on the website and another when received.

Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out but I had already paid and asked for a voucher so I could look at other pups. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose an adorable corgi pup. He was 11 weeks old when I received him. He's already made friends with both my older, grumpy Maltese, and my younger excitable Golden Retriever. The delivery wait was totally worth it. I've had him for over a week now and he is seriously the cuddliest and most well behaved puppy I've ever had. He already knew the name I chose for him and was already peepad-trained!

I read so many great reviews on Pawrade site.
For me, unfortunately, experience was not as successful as for other puppy buyers. Even though it's stated that the puppy is available at nine weeks old I had to wait for another extra month.
I asked if I can chat with the breeders, but never received a response.
Paperwork was overwhelming, plus to that I had to submit my photo ID, plus! Take a picture of my face and submit my selfie! To me it was ridiculous!

One week before transportation was set, I received a call that my puppy has pre-existing condition (open fontanelle). I had to sign papers that I will not file health claims.
In two days after that I received another call that my puppy has undescended testicle and I have to sign papers about another health condition.
I've got an impression that Pawrade company trying to push defected puppy! I really believe they getting puppies from puppy mills.

Their marketing team is great. They get you to believe that you are getting this amazing, adorable puppy by connecting you with "top breeders." WHAT A JOKE! The "breeders" are backyard breeders who do nothing but breed for volume. The "loving care" and "health screened" it's just a mirror to spend your money. You look at these cute puppies, see the prices, and then you make your choice. The salesteam is awesome to get you to spend all sorts of money for your new puppy. The puppy arrives and so does the MASSIVE VET BILLS! My puppy arrived with a severe ear infection. But hey there are 30 days of pet insurance so I can make a claim and get money back… WRONG! "The dog had the infection prior to coverage." Well that didn't work but Pawrade stated that the puppy was checked by a vet and cleared for transport so they will cover it. WORNG AGAIN… "we can't prove the dog arrived with an infection." (Despite the vet visit was ONE day after!) I follow the rules and contract to the T but that doesn't matter. I get ready to neuter my dog "there is something wrong with his heart." I pay a total of $800 for a diagnosis and echocardiogram for my now 15 month old 104 pound dog. Turns out he has heart arrhythmia My first thought "oh he has insurance, they should cover it." DENIED! "ITS A PREEXISTING CONDITION." Well the 3-year health guarantee should help a little because it's genetic. DENIED! "Has to be a level three heart murmur." So now what? I'm stuck with a dog who has a heart condition due to "poor breeding." And massive vet bills plus pain medication monthly now. GO TO YOUR LOCAL BREEDER WHERE THEY DO PROPER HEALTH CHECKS! Save your money and stay away from this place.

I received a call from a manager on Tuesday of this week. He stated that I needed to get my dogs heart arrhythmia graded because "a level one heart murmur can go away as the puppy ages." He state that I need a 2nd vets opinion before they will look at it again. He's constantly saying "I'm not a vet but I've seen a lot of these." At the end of the call he tells me "we have to follow procedure." I called my dogs vet, he stated a heart arrhythmia and heart murmur are different so there is no "grade or level". I reached out to a few vets for a second opinion, everyone of the stated because it's a heart arrhythmia, another echocardiogram will need to be done. Cheapest quote I could get was $650. That's on top of what I already paid. It's a shame that these breeders do not use OFA to health screen their dogs.

When we decided it was time for another dog, we discovered that there are new and interesting ways to find one! My wife found the Pawrade website, where you can search for pets, and get connected to a breeder. We fell in love with Simone, a Cavapoo, but almost canceled the deal when we realized they'd have to fly her to Seattle from St Louis. We thought that would be pretty tough on the little dog.

The people at Pawrade - and they have quite a team - were all very helpful, friendly, and professional. But their overriding concern is the safety and well-being of every little critter. To them, it was all about safety - from scheduling the flight, to giving us detailed instructions for caring for our dog following her arrival. We felt much more prepared to receive this puppy than we were to receive our own first-born child!

The good news is that she arrived in great shape, with no ill effects whatsoever. You'd think she'd just had an afternoon drive in the car. I recommend this company, more than for any other reason, for how they take care of these animals, and the concern demonstrated for us, their customer.

Puppy Mill

Absolute false advertising of puppies.
DO NOT SIGN ANYTHING or put a reserve (full payment) in until you SEE all breeders pictures of puppy - on all sides of body and face AND sire and mother.
I first asked for pictures of the puppies mother and father. They said they would request them from Breeder … did not give them to me until AFTER I reserved the puppy for full price - THEN sent the father and mothers picture, of which, looked like crossbreed dogs of low quality.
The breeders (after payment) pictures of the puppy looked nothing like the adorable puppy in the Pawrade advertisement. VERY deceptive! I will enclose the breeders pictures of a $4,000 + all taxes, fees, travel, etc…. Pure bred, registered, King Charles Spaniel and her parents.

Date of experience: February 14,2024

We purchased our cockatoo Birdie from Pawrade! She is just a dream come true for our family. She is so social, she loves everyone and is the star of the show wherever she goes. Everyone at Pawrade was so helpful, all of our questions were answered and we even had a zoom call with the breeder so we could see our girl before she came home. I recommend Pawrade to everyone!