Well I don't know what we'd report, because the site has been certified by HON since 2007 and has therefore had one annual re-examination already; it's having another right now and HON state it will be re-certified afterward. HON has to be aware of the nature of the site, so it must consider that the site is appropriate for certification.

It's not a criticism of the site itself, which is doing nothing illegal or deceptive; it is perfectly entitled to apply for the HON certification, and then it's up to them to accept it or otherwise. I'm questioning whether HON should be certifying a sales site in the first place. I don't suppose for a moment that most people know what the HON badge on a page actually signifies, I certainly didn't. But it lends a site a powerful air of responsibility because the accompanying text uses the word "trustworthy" and offhand I don't see any way that HON could establish that for themselves.

In the case of healthcare information, it would be fairly easy to tell if the information provided was accurate or not, or whether it had been provided by medically-qualified authors. But a site selling a discount card? Personally I just don't think it's appropriate, regardless of whether the discount card or the site are great services or not.

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Well I don't know what we'd report, because the site has been certified by HON since 2007 and has therefore had one annual re-examination already; it's having another right now and HON state it will be re-certified afterward. HON has to be aware of the nature of the site, so it must consider that the site is appropriate for certification.

It's not a criticism of the site itself, which is doing nothing illegal or deceptive; it is perfectly entitled to apply for the HON certification, and then it's up to them to accept it or otherwise. I'm questioning whether HON should be certifying a sales site in the first place. I don't suppose for a moment that most people know what the HON badge on a page actually signifies, I certainly didn't. But it lends a site a powerful air of responsibility because the accompanying text uses the word "trustworthy" and offhand I don't see any way that HON could establish that for themselves.

In the case of healthcare information, it would be fairly easy to tell if the information provided was accurate or not, or whether it had been provided by medically-qualified authors. But a site selling a discount card? Personally I just don't think it's appropriate, regardless of whether the discount card or the site are great services or not.

asked by Chris O. on 5/31/10

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Chris O. · Answer 1 · 2010-05-30T03:10Z

Odd that this site has an HON certification, since it doesn't appear to offer health or healthcare information and simply sells a plan. No medically trained persons contribute to the site. Not that it's any indication of shadiness in general, but it's odd. And from what I can tell, as the site doesn't fit any of the HON requirements it also can't be penalized for breaking any of them.

The HON requirement for justification originally stated that the certified site needed to provide a certain standard of service, and to be able to back up any claims it made. A dissatisfied customer might interpret that to mean any failure to provide the service that was on offer. However, if you look at the current definition on the HON site complaints page, the Justifiability requirement has been narrowed to "Justifiability - References" and now only applies to medical information. Since the 1020rx site provides no medical information anyway, I doubt it can be asked to justify anything.

I think there's a good argument that the HON certification shouldn't apply to a site like this, especially if the stories of bad service are true.

Todd L. · Answer 2 · 2010-05-30T10:49Z

Todd L.

on 5/30/10

Yeah, I agree. We should flag this site and have the sitejabber team report it to the HON authority. Seems like there is no real information on the site, just a sales site.

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